Privacy Policy for WhatsApp Cloud API

Introduction

At Flex Softs Information Technology Company, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal data when you use our services, including communication via WhatsApp using the WhatsApp Cloud API.

Data Collection

We collect the following information when you use our services:

• Name
• Phone Number
• Chat Messages and Communications through WhatsApp
• Any additional information provided during communication

Data Usage

We use your personal data to:

• Facilitate customer service and support through WhatsApp.
• Send notifications, updates, and information related to your inquiries.
• Improve and enhance the services provided to you.

Data Sharing

We may share your data with third parties, including Facebook and WhatsApp, to provide the services you requested. By using our services, you agree to Facebook’s data processing practices, as outlined in their Data Policy.

User Consent

By using our services and providing your information, you consent to our collection, usage, and sharing of your personal data as described in this Privacy Policy.

Data Retention

Your data will be retained as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Afterward, your personal data will be deleted or anonymized.

Data Protection

We use industry-standard security measures to protect your data, including encryption where applicable. Despite these measures, no system is completely secure, and we cannot guarantee the absolute security of your data.

User Rights

You have the right to request access to, correction of, or deletion of your personal data. You may also object to the processing of your data under certain circumstances.

Contact Information

If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights, please contact us at:

Flex Softs Information Technology Company

Email: ceo@flexsofts.com